TERMS AND CONDITIONS

Payment

1. Event orders require an initial deposit of 50% paid within 24 hours upon receipt of your invoice, unless otherwise stated in your confirmation email. Larger events will be subject to a higher percentage.
2. The remaining 50% must be paid in full no later than 14 days before the event.
3. Balloon orders must be paid in full within 24 hours upon receipt of your invoice. Until payment is received your booking will not be confirmed and your selected date not secured. 

Damage Deposit

1. All event orders, which include the hiring of props (tables, chairs, balloon hoops etc.) are subject to a damage deposit of a minimum of £100 or otherwise stated.
2. The damage deposit is to be paid in full with 24 hours upon receipt of your invoice.
3. The damage deposit does not form part of your order amount and is to be paid in addition to this.
4. Upon collection, all of the props will be assessed for damage. The cost to rectify any damage, breakages, cleaning or replace any missing items will be deducted from the damage deposit and the remaining deposit returned within 3 – 5 days after collection.
5. All items part of your event set up must be brought inside overnight and kept dry. If this is not adhered to then 100% of your damage deposit will not be returned.

Booking policy

1. Once your booking has been confirmed any changes will be prohibited.
2. Please note your booking is not confirmed until payment has been made.
3. By paying the deposit or booking fee you are agreeing to our Terms and Conditions.

Aftercare

1. Once you have received your balloons or they have been installed it is your responsibility to take care of them.
2. Balloons must be kept at room temperature inside the house/venue.
3. Any deflation that occurs after the balloons have been delivered will not be refundable.
4. Gold cutlery must be washed by hand and not in the dishwasher.
5. Display backdrops/set ups must not be touched once in place to ensure that the quality is not compromised and for the safety of you and others

Photographs & Videos

All photos and videos taken of styling in homes and at venues remain the intellectual property of The Luxe Occasion and may be utilised on several social media streams for marketing purposes. Upon booking you are agreeing to exclusive use of this material by The Luxe Occasion, unless otherwise requested prior to settling your invoice.

Design

1. Whilst we accept any inspiration photos that are sent by the client, we not be replicating anyone else's work. These will only be used as a point of reference.
2. Please be aware that most photos will have been photoshopped/filtered to some extent and therefore can not be fully relied upon for colour matching.
3. When booking with us, you allow us creative licence to achieve your desired look.

Cancellation Policy

1. We do not issue any refunds for cancellations or postponements (inclusive of all COVID and weather related issues). We offer one date change if we are given minimum notice of at least two weeks. You will have 12 months from the cancelation date to reschedule your event with us.
2. The Luxe Occasion reserves the right to cancel any booking at any time, if circumstances mean that they are unable to fulfill an order. Should this be the case the total booking fee will be refunded in full.

This policy is valid form 01/07/2021