30 Oct 2026
This policy explains how The Luxe Occasion collects and uses your personal information when you visit our website, contact us or book our services. We are the data controller for this information.
The Luxe Occasion 12 Northfields Prospect, Putney Bridge Road, London, SW18 1PE, United Kingdom Email: contact@theluxeoccasion.com Phone: 020 3872 2649 Website: https://theluxeoccasion.com
If you have any questions about this policy or your information, please email us at contact@theluxeoccasion.com.
We collect information you give us directly and some information automatically when you use our website.
Information you give us
Information collected automatically
Information from other sources
UK data protection law requires us to have a lawful basis for each use of your information. These are ours.
| What we use it for | Lawful basis |
|---|---|
| Replying to enquiries and preparing quotes | Steps before entering a contract, or our legitimate interest in responding to people who contact us |
| Arranging consultations, planning, delivering and setting up your event | Performance of a contract |
| Invoicing, payments and keeping financial records | Legal obligation (tax and accounting law) |
| Running, securing and improving our website | Legitimate interests |
| Website analytics (statistics cookies) | Consent |
| Advertising, including ads personalisation and measurement | Consent |
| Sending marketing emails or newsletters | Consent, which you can withdraw at any time |
| Showing photos of events we have styled on our website and social media | Legitimate interests, or consent where people can be identified |
| Dealing with complaints and legal claims | Legitimate interests |
We will not sell your personal information.
We only use statistics and marketing cookies if you agree to them in our cookie banner. Essential cookies that make the site work are always on. You can change your choices at any time using the Manage consent button on our website. Full details are in our Cookie Policy.
How Google uses your information
We use Google services, including Google Analytics and Google Ads, to understand how people use our website and to show and measure our advertising. With your consent, Google may use cookies and similar technologies to personalise the ads you see. You can read how Google uses information from sites that use its services here: How Google uses information from sites or apps that use our services.
You can also manage Google ad personalisation at Google My Ad Center.
Social media
If we use advertising tools from Meta (Facebook and Instagram) or TikTok, these only run with your marketing consent. Links to our social media profiles take you to those platforms, which have their own privacy policies.
Reviews
We display Google reviews on our website using Trustindex. This may load content from third party servers.
We only share your information where needed to run our business and deliver your event. Our service providers act on our instructions and must keep your information secure.
| Who | Why |
|---|---|
| Our website host and WordPress plugin providers | To run and secure our website and enquiry form |
| Google (Workspace or Gmail, Analytics, Ads) | Email, file storage, website analytics and advertising |
| Calendly | Booking consultations |
| Zoom and WhatsApp (Meta) | Video calls and messaging |
| Meta, TikTok and LinkedIn | Social media messaging and, with consent, advertising |
| Trustindex | Displaying our Google reviews |
| Complianz | Recording your cookie choices |
| Payment and accounting providers [add names] | Taking payments and keeping accounts |
| Venues, florists and other suppliers working on your event | Only the details needed to deliver your event |
| Our accountant, insurers and professional advisers | Running our business and meeting legal duties |
We may also share information if the law requires it, or to protect our rights or the safety of others.
Some of our providers, such as Google, Meta, Calendly and Zoom, may process your information outside the UK, including in the United States. When this happens, we rely on safeguards recognised under UK law, such as the UK Extension to the EU US Data Privacy Framework or the UK International Data Transfer Addendum to standard contractual clauses.
| Information | How long we keep it |
|---|---|
| Enquiries that do not lead to a booking | 12 months from our last contact |
| Client and booking records, invoices and accounts | 6 years after the end of the financial year, as required for tax purposes |
| Marketing email list | Until you unsubscribe |
| Analytics data | Up to 14 months, in line with our Google Analytics settings |
| Cookie consent records | Up to 12 months, then you will be asked again |
| Event photos used in our portfolio | While they remain in use, or until you ask us to remove them |
After these periods we securely delete or anonymise your information.
We use appropriate measures to protect your information, including secure (HTTPS) connections on our website, password protected accounts and limiting access to those who need it.
Our website and services are aimed at adults. We style children’s parties, but we take bookings from parents, guardians or organisers. Where we receive information about a child, such as a name or age for party styling, we only use it to deliver the event. We will only share identifiable photos of children with the parent’s or guardian’s permission.
Under UK data protection law you have the right to:
To use any of these rights, email contact@theluxeoccasion.com. We will reply within one month. There is usually no charge.
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
We may update this policy from time to time. The latest version will always be on this page.
Last updated: 30 October 2026
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